The Fire Time Podcast – Episode 65 – Support Staff (Building a Winning Hearth Business 6 of 8)

July 21, 2020

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Want to know the secret to running a smooth business? Have a great support staff! Many business owners today are running around with a fire extinguisher looking for the next blaze to put out rather than working on the things needed to grow the business. Building up your Support Staff is the key to streamlining your systems and processes and allowing leaders to get above the fray and see what’s really going on.

In today’s conversation, we sit down with Grant Falco (Owner, Falco’s) to iron out exactly what’s needed to create a top tier support staff.

In this conversation learn:

  • How the support staff is critical to getting a handle on what’s going on in your business
  • What kinds of metrics you need the support staff to collect for you on a weekly basis
  • Why it’s worth it to invest in a non-revenue generating department

Don’t miss this conversation… Understanding how to structure your support staff is what helps build a business that you can steer—instead of being dragged behind.

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