Sam O’Donnell – Episode 85 – Be Proactive to Win in Sales
When something goes wrong on an installation it is common for salespeople to become afraid of the customer and hide. With this approach, the customer has every right to be frustrated with you. Instead, you can be proactive and keep them in the loop (in real-time)—which can save the job and your relationship with the customer.
In today’s episode, Tim sits down with Sam O’Donnell of Fireside Home Solutions to finish discussing Sam’s five principles to simplify the customer buying experience.
In this episode you will learn:
- How committed customers coming into your showroom are more serious than you think (and how easy you can make it for them to buy).
- Why a salesperson needs to follow up with customers at least seven times (and why customers don’t think it’s annoying).
- How you can sell 50% more than you did in the previous year without spending a dime (it only takes a little bit of your time, but makes a huge difference).
Understanding how to simplify your customers’ buying experience will not only make them more likely to buy, but also make your life easier. Taking the extra effort to keep your customers on track throughout the entire sales process is rare in our industry. Listen to this episode to win more sales and serve your customers better than anyone else.
Click to listen to the Adam Cribb Episode (this episode is all about follow-up).