Many people don’t have any semblance of control over their schedules, and that negatively impacts their teams. By having “turn signals,” you can gain control over your schedule, show courtesy to your team, and build internal discipline that will make you proactive and intentional with your time. Listen to this Read more…
“Team members should be treated the same way as customers.” If you repeat this statement often but it’s false day-to-day, it produces cognitive dissonance in your culture, allowing bad habits and toxicity to form. Maintaining this culture will deter young people from your company and ultimately lead to its demise. Read more…
Shockingly, there isn’t an industry-wide required certification process to put fire into customers’ homes. However, there are many obtainable certifications that not only ensure your staff is expert at what they do but also plant peace of mind in your customers’ minds. Given the option, virtually nobody would choose an Read more…
When a salesperson is standing in front of a customer, it’s important to ask intentional questions. Listen to this episode to get a framework for finding the right tone for sales situations and asking questions that genuinely show customers you care. While we prepare Season 10 of the podcast, Tim Read more…
Two-thirds of Americans believe that the climate crisis is a major issue that needs to be addressed. Yet, many of the major companies that occupy our lives daily continue to pump out tons of CO2 with little to no public scrutiny. This is because they offset their emissions by purchasing Read more…