“Cognitive Dissonance: The Background Radiation Sapping Employee Productivity and Workplace Happiness” by Casey Harvey – Episode 170 – FTM Rapid Reaction

“Team members should be treated in the same way as customers.” If you repeat this statement often but it’s false day-to-day, it produces cognitive dissonance in your culture, allowing bad habits and toxicity to form. Maintaining this culture will deter young people from your company and ultimately lead to its Read more…