The Fire Time Podcast – Episode 63 – SERVICE (Building a Winning Hearth Business 4 of 8)

July 7, 2020

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If you’re looking to grow your business in the midst of the COVID-19 crisis, you’ve got to be taking service seriously. For many companies, service is a necessary evil that they offer with gritted teeth (because they feel that they have to), while for others, it’s a profit center that leads to repeat business and customers for life. 

What’s the difference? Intentionality.

In today’s conversation, we sit down with Grant Falco (Falco’s | Spokane, WA) to dive deep on what it takes to grow a winning service department. 

In this episode:

  • Understand why many companies fail when it comes to running a service department
  • Learn the first three metrics to track on your service scoreboard
  • Settle the debate on charging per hour or flat rate

Don’t sleep on this conversation—now more than ever service is what will keep businesses afloat in the coming months. You can transform your service calls from nails on a chalkboard to marketing that pays you by putting these principles in place.

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