We live in a noisy world. Can you even remember what it was like to be bored? So often, I talk with people who get to the end of their day and wonder what they even did. We are busier than ever, but busyness does not equal productivity. I think Read more…
This is a Keynote that I gave recently for the OHPBA Spring Conference, it’s the same as the one I gave in Nashville for HPB Expo and in Seattle for NWHPBA recently. I’m relentless that most hearth company’s are wasting thousands of dollars each year because of poor marketing, ineffective Read more…
How serious are the customers coming into your hearth store? Way more serious than you think! The fact is that people have no time and if they are coming to see you, they are serious… Your people need to quote WAY more customers than they think- the fact is that Read more…