Click here to listen in iTunesClick here to listen on GooglePlayClick here to listen on Spotify Everyone is looking for an edge today, but the truth is that many retailers in our industry are running so fast that the little things (that make them money) are being left behind. In today’s episode, we address department number 4…
Click here to listen in iTunesClick here to listen on GooglePlayClick here to listen on Spotify If you’re looking to grow your business in the midst of the COVID-19 crisis, you’ve got to be taking service seriously. For many companies, service is a necessary evil that they offer with gritted teeth (because they feel that they…
Companies in our industry are losing money every day because of second trips and call backs on installations. You know it shouldn’t be this hard, but it seems to happen over and over again. In today’s episode, we sat down with Grant Falco (Owner, Falco’s) to discuss what it takes to build out an installation department that takes your…
In today’s market it’s absolutely critical that you have an effective sales team. The problem is that most companies don’t provide their team the tools needed to succeed and, as a result, the team stays “busy” doing things that aren’t relevant to their job (which is selling). In today’s conversation, we sit down with Grant…
Click here to listen in iTunesClick here to listen on GooglePlayClick here to listen on Spotify Everyone is looking to build a winning business, but the question is where do you start? Over the next eight episodes of the podcast, Tim Reed and Grant Falco will outline how to build out the departments necessary to…
Click here to listen in iTunesClick here to listen on GooglePlayClick here to listen on Spotify If you’ve been in the fireplace business for any amount of time, then the name Tom Pugh (1952-2012) should mean something to you… He’s the man who invented the clean face fireplace, created HPBA’s Government Affairs Academy in Washington, D.C., and helped…
Click here to listen in iTunesClick here to listen on GooglePlayClick here to listen on Spotify When COVID-19 hit, it left everyone reeling. For those of us who went to the HPBExpo in New Orleans, we came home to a whole different world. Every business leader was forced to face the fear of disruption that…
Click here to listen in iTunesClick here to listen on GooglePlayClick here to listen on Spotify In light of the COVID-19 crisis, everyone has been flooded with Zoom calls and webinars like never before. Many of them have a speaker stumbling over the technology while their audience is distracted by other things on their computer….
Click here to listen in iTunesClick here to listen on GooglePlayClick here to listen on Spotify Our industry is at a turning point. All over the country, aging business owners are beginning to think about an exit strategy and wondering if it’s too late. In today’s conversation, we sit down with Daniel Hammer and Mike…
Click here to listen in iTunesClick here to listen on GooglePlayClick here to listen on Spotify As the crisis rages, everyone is looking for a way to get ahead and the truth is that it’s easier to do together. In today’s episode, we sit down with Dominique Pagé (Owner, United Buyer’s Group) to hear about how…