Click here to listen in iTunesClick here to listen on GooglePlayClick here to listen on Spotify Every season of this podcast wraps with a Q & A episode—and this is no different! In today’s conversation, Tim Reed and Grant Falco (Falco’s | Spokane, WA) sit down to answer questions like: How do you actually execute on…

Click here to listen in iTunesClick here to listen on GooglePlayClick here to listen on Spotify Most hearth companies today are drowning in the rising costs of advertising with no one to help them. No matter what you do, you can’t seem to get the results that you want while, all the while, advertisement costs…

Click here to listen in iTunesClick here to listen on GooglePlayClick here to listen on Spotify Every retailer in our industry is looking for ways to grow sales. While it can be useful to think about marketing spends and sales initiatives, improving your showroom is low hanging fruit that offers a huge payoff. In today’s…

Click here to listen in iTunesClick here to listen on GooglePlayClick here to listen on Spotify Want to know the secret to running a smooth business? Have a great support staff! Many business owners today are running around with a fire extinguisher looking for the next blaze to put out rather than working on the…

Click here to listen in iTunesClick here to listen on GooglePlayClick here to listen on Spotify Everyone is looking for an edge today, but the truth is that many retailers in our industry are running so fast that the little things (that make them money) are being left behind. In today’s episode, we address department number 4…

Click here to listen in iTunesClick here to listen on GooglePlayClick here to listen on Spotify If you’re looking to grow your business in the midst of the COVID-19 crisis, you’ve got to be taking service seriously. For many companies, service is a necessary evil that they offer with gritted teeth (because they feel that they…

Companies in our industry are losing money every day because of second trips and call backs on installations. You know it shouldn’t be this hard, but it seems to happen over and over again. In today’s episode, we sat down with Grant Falco (Owner, Falco’s) to discuss what it takes to build out an installation department that takes your…

In today’s market it’s absolutely critical that you have an effective sales team. The problem is that most companies don’t provide their team the tools needed to succeed and, as a result, the team stays “busy” doing things that aren’t relevant to their job (which is selling). In today’s conversation, we sit down with Grant…

Click here to listen in iTunesClick here to listen on GooglePlayClick here to listen on Spotify Everyone is looking to build a winning business, but the question is where do you start? Over the next eight episodes of the podcast, Tim Reed and Grant Falco will outline how to build out the departments necessary to…

Click here to listen in iTunesClick here to listen on GooglePlayClick here to listen on Spotify If you’ve been in the fireplace business for any amount of time, then the name Tom Pugh (1952-2012) should mean something to you… He’s the man who invented the clean face fireplace, created HPBA’s Government Affairs Academy in Washington, D.C., and helped…