Most businesses will say, “but we’ve always done it that way”, to avoid making changing that are difficult and scary—especially when it come to replacing analog systems with digital in their business. Failing to take seriously the impact of going digital will cripple your business in the coming years as Read more…
If you’re a leader, then you know that growing yourself is the only way to grow other people—and reading is imperative to do just that. In this episode, Tim sits down to share three books he’s read in 2021 that have brought him serious value and changed how he views Read more…
In a world where negativity dominates the headlines, remaining positive can be challenging. However most people miss that intentionally surrounding yourself with the right things will allow you to unlock an internal firepower. Today, Tim talks with Phil Connor (CEO | Ignition Laboratories), a regular contributor to The Fire Time Read more…
Business owners work too hard to see their company sell for nothing when it’s time to retire. Unfortunately, this happens all the time because they don’t take the steps needed to prepare to get ready. Today, Tim talks with Julie Keyes, the owner of Keyes Strategies and author of Poised Read more…
When a challenging conversation has to be had with a customer, salespeople often struggle to be honest out of fear it won’t sit well on the receiving end. As the marketplace rapidly evolves, continuing to skew details to please customers is a practice you must eliminate. Now more than ever Read more…
When customers walk into a showroom, they aren’t looking for the smartest person in the room—they’re looking for someone who will listen. Showing that you care about them and their situation before trying to sell them something is critical to maximizing your business’s success. Today Tim sits down with Peter Read more…
If one of your best salespeople requested time off in the middle of peak season, would you give it to them? Often, this vacation time is not granted, and your salesperson is bummed out over peak season. Your business shouldn’t be run this way. Having flexibility with your team members Read more…
On a global scale, many governments are implementing new bans preventing combustion fireplaces from being installed in new homes. With this on the radar, business owners in our industry are naturally worried about the future of their companies. This doesn’t have to be the case—if you’re willing to take on Read more…
When something goes wrong on an installation it is common for salespeople to become afraid of the customer and hide. With this approach, the customer has every right to be frustrated with you. Instead, you can be proactive and keep them in the loop (in real-time)—which can save the job Read more…
Most salespeople think that, in order to be a genius on the floor, they need to know all the technical information about their products. However, the majority of customers really could care less—you are selling a lifestyle not a brochure. Today, Tim sits down with Sam O’Donnell, a retail associate Read more…